Ordering and Shipping Information
Ordering Products and Parts
National Presto Industries, Inc. sells PRODUCTS (including pressure cookers and electric appliances), PARTS, and ACCESSORIES on this website. Orders placed online can only be shipped to addresses within the 48 contiguous United States. For orders shipping to Alaska, Hawaii, and U.S. territories, please contact our Customer Service Department at 1-800-877-0441 as additional shipping charges will need to be added to the order. Only parts are shipped to Canada, no products, and need to be ordered over the phone. Representatives are available weekdays from 8:00 a.m. to 4:00 p.m. Central Time to assist you.
An item that is available for online sale will have a red “Add to Cart” button on its main page. To purchase, click on the “Add to Cart” button and it will be placed in your cart. You can change the desired quantity using the drop-down menu next to the “Add to Cart” button. After placing an item in your cart, you may continue browsing the site and adding more items to your cart, if you wish.
To view the item(s) in your cart, click on the “Cart” icon near the top of each page or on the “Cart” link under the SUPPORT heading near the bottom of each page. You will see a list of all the items in your cart. You change the quantity or remove an item entirely by using the drop-down menu. The “Cart” page also automatically shows the shipping charge for your order, if applicable sales. Any taxes will be added during the checkout process. Currently, New York, Texas, Washington, Wisconsin, and California require us to charge sales tax.
When you are ready to check out, click the “Checkout” button located on the “Cart” page and follow the prompts. To process your order, we will need your email address, billing address, shipping address, and payment information (credit and debit cards only). We accept Visa, MasterCard, American Express, and Discover. Upon our receipt of your order, a confirmation will be sent to the email address you provided. Please check to be sure you have entered it correctly.
Any shipping charges are calculated during checkout. At this time, most PRODUCTS ship free to anywhere within the 48 contiguous United States and this will be noted on their main product pages. NOTE: There is a shipping charge for parts and accessories (see Shipping Information for PARTS and ACCESSORIES below). You will see the full amount of your purchase, including any shipping charges and taxes, before you confirm your order. If you live in Alaska, Hawaii, or a U.S. Territory, please call Presto Customer Service at 1-800-877-0441 to place your order as there will be additional shipping costs. Representatives are available weekdays from 8 a.m. to 4 p.m. Central Time to assist you.
PRODUCTS will be shipped within three (3) to four (4) business days of order confirmation via FedEx. A tracking number will be emailed to you upon shipment of the order. Once you have received the tracking number, it can be used to check on the status of your order.
International Shipping: We are unable to ship PRODUCTS internationally.
Shipping to a P.O. Box or APO/FPO Address: We cannot ship PRODUCTS to a P.O. Box or an APO/FPO address. Please provide a street address for your shipment. If you can not receive shipments to your physical address, please call the Presto Customer Service Department at 1-800-877-0441 for assistance.
Product Returns (Pressure Cookers, Canners, and Electric Appliances)
If you wish to return a PRODUCT that was purchased directly from Presto LESS than 30 days ago, please contact the Presto Consumer Service Department at 1-800-877-0441 or via email at www.gopresto.com/contact. Representatives are available weekdays from 8 a.m. to 4 p.m. Central Time to assist with the return process, answer questions, and troubleshoot any issues. Refunds are only given for new, unused, and undamaged PRODUCTS that were purchased directly from Presto. A refund will be issued once the PRODUCT is received by Presto. Shipping costs for returning PRODUCTS are your responsibility and we recommend using an insured and trackable carrier. Return the PRODUCT to the address provided by our Customer Service Department and include a copy of your packing slip/invoice.
If the PRODUCT was purchased from Presto MORE than 30 days ago, we apologize as we only accept PRODUCTS for return within 30 days of the purchase date.
If you believe your appliance is defective, please contact the Presto Consumer Service Department at 1-800-877-0441 or via email at www.gopresto.com/contact. Representatives are available weekdays from 8 a.m. to 4 p.m. Central Time to assist you. Please have the appliance model and series numbers available and details of the issue you are having with the appliance. Please refer to the instruction book provided with the appliance for warranty details.
Product Warranties (Pressure Cookers, Canners, and Electric Appliances)
For information regarding the limited warranty for your specific product, please refer to your product’s instruction manual. If you have misplaced your instruction manual, please email us through our website at www.GoPresto.com/contact or call 1-800-877-0441 weekdays from 8 a.m. to 4 p.m. Central Time. Instruction books for current products are also available for download at www.gopresto.com/content/parts-service/manuals-finder.
Shipping Information for PARTS and ACCESSORIES
These shipping charges apply only to PARTS and ACCESSORY orders shipping to anywhere in the 48 contiguous United States. If you live in Alaska, Hawaii, a U.S. Territory, or Canada, please call Presto Customer Service at 1-800-877-0441 to place your order as shipping costs will be different than that shown on the below chart. Representatives are available weekdays from 8 a.m. to 4 p.m. Central Time to assist you.
Postage and handling charges and applicable sales tax will be added automatically during the checkout process. Postage and handling charges are calculated based upon the total dollar amount of your order (see chart below).
Your order will be shipped via the United States Postal Service (USPS). Please allow 10 to 15 days for delivery. No tracking number will be provided for Parts and Accessory orders.
|Cost of Parts||Shipping Charge||Cost of Parts||Shipping Charge|
|$0.01 - $4.99||$2.00||$18.00||$8.20|
|$17.00||$7.80||$100 & Up||15%|
If you have ordered multiple items, they may be shipped separately resulting in you receiving multiple packages. If PRODUCTS are also included in your order, they will be shipped separately via FedEx (see above).
If you wish to return PARTS and/or ACCESSORIES purchased directly from Presto LESS than 30 days ago, please send them to:
Canton Sales and Storage Company
Presto Factory Service Department
555 Matthews Drive
Canton, MS 39046-3251
Shipping costs for returning items are your responsibility. Please include a copy of your invoice.
If need assistance or have a question about your return, contact the Presto Consumer Service Department at 1-800-877-0441 or via email at www.gopresto.com/contact. Representatives are available weekdays from 8 a.m. to 4 p.m. Central Time to assist with the return process, answer questions, and troubleshoot any issues. Refunds are only given for new, unused, and undamaged items that were purchased directly from Presto. A refund will be issued once the item is received by Presto. Refunds will be for the cost of the item only. Shipping costs are nonrefundable.
If the PART or ACCESSORY was purchased from Presto MORE than 30 days ago, we apologize, but we only accept items for return within 30 days of the purchase date.
If you need assistance or have any questions, please contact our Customer Service Department at 1-800-877-0441. Representatives are available weekdays from 8:00 a.m. to 4:00 p.m. Central Time or via email at www.gopresto.com/contact.
At National Presto Industries, Inc., we are committed to protecting your privacy. The personal information you provide us will be treated with the utmost care and security, and will only be used in ways in which you have consented (i.e., to process your orders and provide a personalized shopping experience).
National Presto Industries, Inc. will not collect any personal information unless it is knowingly provided by the individual and does not sell, trade or rent personal information to any person or organization.
When you place an order, we use a secure server. The secure server software (SSL) encrypts all of the information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. When you log in, you will enter a secure version of our website. It will be indicated by a closed lock icon located somewhere on your browser window. You may view our security certificate by clicking on the “GODADDY.COM® Verified and Secured” emblem found on each page.