FREQUENTLY ASKED QUESTIONS

1 - Q:    Why is the company conducting this recall?
2 - Q:    What is the problem with my Presto® Indoor Electric Smoker?
3 - Q:    Has anyone been injured by the Presto® Indoor Electric Smoker?
4 - Q:    How can I tell if my smoker is affected by the recall?
5 - Q:    My Presto® Indoor Electric Smoker appears to be operating okay. Can I continue to use it?
6 - Q:    I really like my Presto® Indoor Electric Smoker and use it a lot.  Can I send my smoker to you for repair or replacement so I can continue to use it?
7 - Q:    How can I take advantage of the recall?
8 - Q:    I do not have internet access.  Is there another way for me to contact National Presto about how to return my smoker for a refund?
9 - Q:    Will I be given a full refund?
10 - Q:    How long will it take for me to receive the refund check?

1 - Q:    Why is the company conducting this recall?
A:     Presto is conducting this recall to keep our customers safe and prevent injuries by removing the problem smokers from the marketplace.  

2 - Q:    What is the problem with my Presto® Indoor Electric Smoker?
A:     Presto has received reports of smokers tripping circuit breakers and GFCI outlets. After examining the smokers, Presto has determined that the heating element/wiring on each unit is defective, posing a potential shock hazard to consumers.  

3 - Q:    Has anyone been injured by the Presto® Indoor Electric Smoker?
A:    There have been no reports of injury or property damage to date, but out of an abundance of caution, Presto is recalling all units from the marketplace. 

4 - Q:    How can I tell if my smoker is affected by the recall?
A:     This recall involves all units of the Presto® Indoor Electric Smokers with Model No. 0601304 or 0601405.  The model number is displayed on a sticker located on the underside of the smoker. The word “Presto” appears on the top of the digital display on the side of each unit.  The smokers were sold in black stainless steel and camouflage finishes.  UPC codes 075741060132 and 075741060149 are located on the packaging. 

5 - Q:    My Presto® Indoor Electric Smoker appears to be operating okay. Can I continue to use it?
A:     No. Even though your product appears to be safe, we are asking all customers to immediately stop using the product and participate in the recall to receive a refund. 

6 - Q:    I really like my Presto® Indoor Electric Smoker and use it a lot.  Can I send my smoker to you for repair or replacement so I can continue to use it?
A:    No.  Presto is offering a refund pursuant to the recall.  There is no option for a repair or a replacement.  For your safety, we are asking that all customers immediately stop using the product. 

7 - Q:    How can I take advantage of the recall?
A:     Go online at www.gopresto.com/recall or www.gopresto.com and click “Recall Alert” for instructions on how to return your smoker for a refund.  

8 - Q:    I do not have internet access.  Is there another way for me to contact National Presto about how to return my smoker for a refund?
A:    Yes.  You may call 1-833-909-1524 and speak with a customer service representative. You will be asked to provide the Model number and series code for your smoker, as well as your contact information, including your name and mailing address.  A prepaid shipping label will then be sent to you so that you can return the smoker to Presto for your refund. 

9 - Q:    Will I be given a full refund?
A:    Consumers that return their recalled Presto® Indoor Electric Smoker to Presto will be given a refund in the amount of $100.00. 

10 - Q:   How long will it take for me to receive the refund check?
A:     Refund checks will be mailed within two weeks of Presto receiving your recalled smoker.  We apologize for any inconvenience to you, and assure you we are working as quickly as possible to process your refund.