Q. When I plug my pizza oven in and set the timer nothing happens. Why?
Q. The baking pan rotates, but my pizza does not cook. Why?
Q. My pizza does not cook evenly. What am I doing wrong?
Q. How do I get a crispier crust or make my toppings browner?
Q. When I try to brown the top or crisp the crust for a couple of additional minutes, nothing happens. Why?
Q. When I cook rising crust pizza, sometimes the crust seems doughy or sometimes the crust doesn’t rise very much. Why?
Q. Can I use my Pizzazz® pizza oven to reheat pizza or to cook other foods besides pizza?
Q. When I plug my pizza oven in and set the timer nothing happens. Why?
A. The baking pan may not be positioned correctly on the unit. In order for the pan to rotate and the unit to heat, the pan hub must be seated over the drive shaft (see Fig. B in the instruction manual that came with the pizza oven). Reposition the pan making sure the hub is on the drive shaft.
Q. The baking pan rotates, but my pizza does not cook. Why?
A. You have failed to turn on the timer. The timer has a dual function. Once the timer is set, the heating elements will turn on and begin cooking the pizza. When the time has expired, the timer will ring and the heating elements will shut off.
Q. My pizza does not cook evenly. What am I doing wrong?
A. If the bottom is done and the top isn’t or if the top is done and the bottom isn't, you probably have not selected the correct setting for the type of pizza you are cooking. Refer to the cooking chart on back of the pizza oven for recommended guidelines. Most pizzas should be cooked using the dual setting for part of the cooking time. It is also possible that the ingredients on your pizza are not distributed evenly. If that is the case, allow the pizza to cook slightly and then redistribute the ingredients with a fork. This will allow the pizza to cook more evenly.
Q. How do I get a crispier crust or make my toppings browner?
A. Always begin cooking your pizza using the recommended settings in the cooking chart on back of the pizza oven. Then at the end of the recommended cooking time if you would like a crispier crust, slide the switch to LOWER; if you would like the toppings more done, slide the switch to UPPER. Then reset the timer by turning it past “4” and then back to 1 or 2 minutes and cook until the pizza is done to your satisfaction. To avoid overcooking, do not leave the unit unattended.
Q. When I try to brown the top or crisp the crust for a couple of additional minutes, nothing happens. Why?
A. You did not rotate the timer beyond the "4" minute mark when setting the timer for the couple of additional minutes. When selecting a setting of four minutes or less, you must always rotate the dial beyond “4” minutes and then back to the desired time.
Q. When I cook rising crust pizza, sometimes the crust seems doughy or sometimes the crust doesn’t rise very much. Why?
A.Your problem is caused by one of two things: (1) You did not follow the recommended cooking settings — cook 9- to 12-inch pizzas for 10 to 12 minutes first on LOWER and then another 10 to 12 minutes on DUAL or (2) The yeast in your pizza crust is no longer fully active. The amount of rising and the consistency of a rising crust is dependent upon the conditions of the yeast. Freshness, freezer temperatures, packaging (vacuum packaged is best), and original dough quality are all important factors. Generally, more consistent results will be secured by nationally branded pizzas since they abide by more rigorous packaging and quality standards than many regional/grocery store pizzas.
Q. Can I use my Pizzazz® pizza oven to reheat pizza or to cook other foods besides pizza?
A. Such use is not recommended. The product was designed for cooking whole (7- to 12-inch) pizzas. Reheating less than a whole pizza or cooking other foods will not cover the baking pan the way a whole pizza does. As a result, the pan’s finish may be damaged.