Q. Occasionally my slicer-shredder will not turn on, or the ON-OFF switch works intermittently. Why is this?
Q. Sometimes I have trouble disengaging the food chamber assembly from the motorized base? What am I doing wrong?
Q. How come I sometimes have to use a lot of pressure to get food out of the slicing-shredding chute or no food comes out at all?
Q. Occasionally my slicer/shredder will not turn on, or the ON-OFF switch works intermittently. Why is this?
A. Most likely the food chamber assembly is not attached properly to the motorized base. The slicer/shredder power switch is designed to work only when the food chamber is centered with the handle on the motorized base. Either the ON-OFF latch on the motorized base is not positioned directly between the two tabs on the food chamber or the interlock bracket on the bottom of the food chamber assembly is not positioned in the bracket slot on the front of the motorized base (see Fig. G, H, and I in the instruction manual that came with the slicer/shredder). Should the ON-OFF switch operate intermittently, check the position of the food chamber. Realign it so it is centered properly.
Q. Sometimes I have trouble disengaging the food chamber assembly from the motorized base. What am I doing wrong?
A. You probably forgot to turn the slicer/shredder power switch off. The unit is designed with a safety switch feature which prevents the food chamber from being removed when the slicer/shredder power switch is in the ON position.
Q. Why do I sometimes have to use a lot of pressure to get food out of the slicing/shredding chute or no food comes out at all?
A. Any of the following may be occurring:
(1) You have packed the food chamber too tightly. Foods should fit loosely in the food chamber. Leafy vegetables, such as cabbage and lettuce, should be cut into chunks the size of the food chamber.
(2) The food is not fresh and firm. All food slices and shreds better when it is fresh and firm.
(3) Pieces of the fruit or vegetable may have wrapped around the cutting cone during processing or may have become wedged in the cutting cone preventing food from coming out. If this occurs, simply disconnect the unit from the outlet, remove the cutting cone, and clean out the buildup of food.
(4) You may be slicing or shredding a hard vegetable, such as a sweet potato, or shredding cheese. Cheese and hard vegetables may require more pressure on the food guide. Sometimes when slicing or shredding hard vegetables or when shredding cheese, the motor may sound as if it is laboring. This is normal.